Author : Mushtaq Rabbi, Narinder Bubbar
Description : This presentation outlines the evolution, development, application, and eventual adoption of Value Management (VM) by the City of Calgary as a standard business practice to demonstrate value in capital infrastructure investments. In practice, the municipal services in the City of Calgary are delivered by 33 business units. The concept of value to citizens was and has always been there in various services.However, there was limited or no structured approach to demonstrate value for informed decision making,option selection and prioritization or for fostering a culture of innovation. For the longest period, the traditional approach to delivering municipal programs and projects was deemed suffice by various capital-intensive business units as a clear demonstration of value added activity.In this presentation, the authorsdraw from their personal and professional experience as part of this journey and will document how once a good idea has now become a mandatory requirement to demonstrate and deliver value in municipal services to the citizens of Calgary.Organizational culture and business processes have a longer lifecycle than any tangible assets. Wherever there is a resistance to change also lies a great opportunity for success. In this case, the journey took nearly7years to acknowledge the power of Value Methodology at the highest level of this public-sectororganization in Canada